As its global operations continue to grow, Inovance Technology has been relentlessly optimizing and enhancing its overseas service network. Since 2020, Inovance’s service network in Vietnam has made remarkable progress. With a comprehensive service system and state-of-the-art facilities, Inovance has further solidified its position in Southeast Asia, attracting an increasing number of Vietnamese enterprises as well as foreign-invested companies operating in Vietnam.
01自建服务中心 扩大本地团队
Building In-House Service Centers and Expanding the Local Team
2024年11月20日，汇川第一个海外自建机器人维修服务网点在越南北宁正式揭幕。北宁服务部的建成将极大提升红河三角洲及其北部现场的服务时效，并通过自建能力的拓展，为手机3C客户及机器人产品用户提供更高质量服务。
On November 20, 2024, Inovance launched its very first overseas self-built robot maintenance service center in Bac Ninh, Vietnam. The establishment of the Bac Ninh service department will significantly enhance service responsiveness in the Red River Delta and its northern regions, and by expanding its in-house capabilities, it will deliver superior services to 3C mobile device clients and robotics product users.
为了更好的满足越南区域的客户需求，越南汇川也在不断完善本地服务的搭建。截止24年末，越南汇川已有20人的本地团队规模，覆盖行销、拓展、服务的全流程支持。
To better serve the needs of its Vietnamese clientele, Inovance Vietnam has been continuously strengthening its local service. By the end of 2024, the local team has grown to 20 members, covering the full spectrum of marketing, business development, and service support.
02善用外部资源 延展服务网络
Leveraging External Resources to Expand the Service Network
为了增强服务的本地化能力，汇川与越南的合作伙伴携手，共同打造了技术支持与维修网络。与FNZN、SK、YH等本地企业的战略合作，实现了越南服务网络南北均布的格局，能力覆盖机器人、变频器、伺服、纺织、空压机、电梯等产品的故障处理和调试，进一步提升了汇川在越南的服务响应速度和技术处理能力。
To boost the localization of its services, Inovance has partnered with local stakeholders in Vietnam to jointly establish a technical support and maintenance network. Strategic collaborations with local companies such as FNZN, SK, and YH have enabLED the creation of a nationwide service network that spans both the north and south of Vietnam. This network is equipped to handle troubleshooting and commissioning for products including robots, frequency converters, servo drives, textiles, air compressors, and elevators—further enhancing Inovance’s service response speed and technical capabilities in the region.
03优化备件管理 提升服务时效
Optimizing Spare Parts Management to Enhance Service Efficiency
为了满足越南市场对常用产品备件的响应时效，汇川也在不断致力于丰富和完善备件网络。通过优化系统管理提升备件的准确性，本土发货缩短物流时间等手段，在湄公河和红河三角洲区域，汇川已实现了24小时备件调配的能力。这一优势保障了汇川能够快速响应客户需求，及时提供关键备件。
In response to the Vietnamese market’s demand for rapid spare parts delivery for frequently used products, Inovance has been continuously working to enrich and perfect its spare parts network. By optimizing system management to improve spare parts accuracy and utilizing local shipments to shorten logistics times, Inovance has achieved the capability to allocate spare parts within 24 hours across the Mekong and Red River Delta regions. This strategic advantage ensures that customer needs are met swiftly, with critical spare parts delivered in a timely fashion.
汇川的成功不仅仅体现在越南市场的快速拓展，更在于其“Glocalization”（全球本地化）战略的成功实施。通过建设本地服务网络、培养本地化技术团队，汇川不仅能够满足越南本地客户的需求，还能够在东南亚地区为更多的企业提供高效的工业自动化解决方案。未来，汇川将继续深化与全球合作伙伴的关系，为客户提供更加绿色、高效的产品和服务，推动全球工业生态系统的发展。
Inovance’s success is not solely measured by its rapid expansion in the Vietnamese market—it also lies in the successful execution of its “Glocalization” strategy. By building local service networks and nurturing localized technical teams, Inovance is not only fulfilling the demands of Vietnamese customers but also providing efficient industrial automation solutions to a wider array of enterprises throughout Southeast Asia.Looking ahead, Inovance will continue to deepen its relationships with global partners, delivering greener, more efficient products and services, and driving the development of the global industrial ecosystem.
